MinFysio
Group Project, App Development
Change Design
Concept Creation
UX Design
UI Design
Figma
For this project our objective was to create, innovate and implement a solution in the welfare
technology sector, using the technology radar as a guideline.
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Intro
CHOOSING OUR CONCEPT
After analyzing the technology radar and thorough brainstorming on all the possible directions we
could move towards, we decided to create an app, since other technologies such as VR and AR are
still in the development phase and have yet to meet their peak. For the topic of welfare technology
we chose Physiotherapy as it hit close to home for us and we felt we could really innovate on a
feasible, desirable and viable solution.
Research & Findings
THE PAINS OF PATIENTS
After diving deeper into research and the wants, needs and pain points of people who have
undergone Physiotherapy we had the following findings.
Most of the patients struggle to complete all their exercises, this primarily because they only receive a verbal or at most written explanation of the exercises to complete but more than that once patients start feeling better they stop their training almost immediately and either stop their visits at the physiotherapist, just do the exercises before the meeting and in some cases even lie when asked about the consistency of their training. The Physiotherapists that we spoke to emphasized this problem as well say that patients should keep up their training routines even after they “think” they have recovered as it often leads to recurring problems down the line.
For this reason we decided to try and solve this problem by creating an app which would educate patients and motivate them to complete their full recovery program.
Most of the patients struggle to complete all their exercises, this primarily because they only receive a verbal or at most written explanation of the exercises to complete but more than that once patients start feeling better they stop their training almost immediately and either stop their visits at the physiotherapist, just do the exercises before the meeting and in some cases even lie when asked about the consistency of their training. The Physiotherapists that we spoke to emphasized this problem as well say that patients should keep up their training routines even after they “think” they have recovered as it often leads to recurring problems down the line.
For this reason we decided to try and solve this problem by creating an app which would educate patients and motivate them to complete their full recovery program.
Our Solution
REHABILITATION & RECOVERY
For our solution we mainly worked with two target groups, the patients and the physiotherapists
themselves. We set out to create a platform which would be used by all physiotherapists, with a
database full of video exercises, allowing the physiotherapists to essentially drag and drop the
relevant exercises for the patient and change and adapt them to how the patient's recovery process
is progressing, simplifying the process for the physiotherapists as well as providing the patients
with comprehensive easy to follow videos.
Patients would receive the app on their first visit and to help motivate them to complete their full recovery and not skip out on their rehabilitation we included simple forms of gamification, such as streaks and completion rates. The app would remind patients of their exercises in the form of push notifications and have a slide to complete button once the exercise was over. Their physiotherapist would have an overview of all their patients and their completion rates and both sides would have an easy line of communication through a basic chat feature.
Patients would receive the app on their first visit and to help motivate them to complete their full recovery and not skip out on their rehabilitation we included simple forms of gamification, such as streaks and completion rates. The app would remind patients of their exercises in the form of push notifications and have a slide to complete button once the exercise was over. Their physiotherapist would have an overview of all their patients and their completion rates and both sides would have an easy line of communication through a basic chat feature.
Change Design
IMPLEMENTING OUR SOLUTION
After finalizing our solution we turned our focus on implementation. We decided to work with change
design and here we realized the best way forward was to push our solution through the government and
public physiotherapists first, adding yet another target audience. Once the app was being used by
the majority of public physiotherapists the Danish Kommune would receive consolidated data in the
form of a dashboard, saving them a lot of time and effort and providing them with usual data in
terms of general health and health care of their citizens. Our plan relied on using Kotter’s Theory
of change and the ADKAR model to make sure the addition of a new product would be easily adopted in
every stage and for each specific stakeholder.
Take Aways
THE ART OF IMPLEMENTATION
Previously my projects had been focused on only creating a digital solution, meanwhile for this
project the focus was on implementation. For that reason I felt the learning experience was immense
and gave me a much deeper understanding and respect of how to navigate the inner workings of
multiple stakeholders, different communication channels and how the impact of one slight change in
the already existing model can cause disruption and a negative impact if the planning of its
implementation isn’t fully thought through, even if the new solution is better.
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